Delivery & returns

Delivery area and charges

We currently deliver to addresses in the United Kingdom. Standard delivery costs £2.99 and is free when the product subtotal is £40 or more. The applicable charge is shown before payment.

Programming and dispatch

Our NFC products are programmed for your chosen Google business or review page. We aim to dispatch orders within two working days after receiving cleared payment and all information needed to programme them. This is a target rather than a guaranteed deadline.

Delivery time begins when your order is dispatched. We will contact you if information is missing or an unexpected delay occurs.

Check your details

Please make sure your delivery address and Google listing or review link are correct. If you notice a mistake, contact us promptly at hello@aftercareteam.co.uk or 0333 090 8866. We cannot always change an order after programming or dispatch has begun.

Cancellations and change-of-mind returns

Contact us as soon as possible if you wish to cancel. Where a product has been programmed or otherwise made to your specification, the statutory change-of-mind cancellation right may not apply once that work has begun. We will make this clear during checkout.

If programming has not begun, or an item is not personalised, consumers may have a right to cancel an online order within 14 days of receiving it. Tell us within that period and return the item within the following 14 days. Unless the item is faulty or we made an error, you are responsible for return postage and for any loss in value caused by handling beyond what is reasonably necessary to inspect it.

Faulty, damaged or incorrect items

If an item arrives damaged, is faulty, does not work as described, or is not what you ordered, contact us promptly with your order details and, where helpful, photographs. We will arrange an appropriate remedy in line with your legal rights. Personalisation does not affect rights relating to faulty or misdescribed goods.

Business customers

Where you purchase wholly or mainly for business use, your return and cancellation rights may differ from consumer rights. Our terms of sale contain further information.